Frequently Asked Questions
Do you have questions about filling or using your CO2 cylinder? Check out our FAQ for answers to frequently asked questions.
Do you deliver across Canada?
Yes, our online store is accessible across Canada. You can order your Indigo Soda products directly to your home, no matter your province.
Please note that delivery is not available in the Northwest Territories, Yukon, Nunavut, the James Bay region, or the Magdalen Islands.
What are the delivery times?
Orders are generally processed within 1 to 3 business days.
Once shipped, standard delivery typically takes between 5 and 10 business days, depending on your region.
Where's my order?
As soon as your order is shipped, you will receive a confirmation email with a tracking number.
You can use this number to track your package in real-time.
If you have not received your confirmation email or if you have any questions about your delivery, please contact us at commandes@indigosoda.ca.
What if I received a damaged or incomplete product?
If your order arrived damaged or with a missing item, please contact us as soon as possible at commandes@indigosoda.ca.
To help us process your request quickly, please include your order number and photos of the product, if applicable.
Are my personal details safe when placing an order on your online store?
Indigo Soda places great importance on protecting your privacy. Our privacy policy explains our practices regarding the management of the personal information we collect. The complete privacy policy is displayed above.
Are Indigo Soda CO2 bottles compatible with all water carbonation devices sold in stores?
Yes, CO2 cylinders are compatible with all water carbonation systems, including SodaStream™, Aarke, Drinkmate, Ninja Thirsti, and others. Indigo Soda is the local alternative.
Note that some electric appliances, as well as the SodaStream Mix, may require a higher carbonation level. Due to slight variations in spring stiffness between models, some appliances may require a higher setting or you may need to press the button a little more firmly.
Rest assured, this simply serves to properly activate the internal mechanism. It does not result in any gas loss or overconsumption.
My gas cylinder turned out to be empty before I even used it for the first time. What happened?
Indigo Soda CO2 bottles are weighed in our filling units to ensure they contain the correct amount of CO2 at the time of packaging.
Unfortunately, sometimes a bottle can be defective. This rare occurrence results in a slow loss of CO₂ during storage or transport. In case of a defect, please return to your exchange point for an exchange.
What should be done in case of a "breakdown" of the CO2 cylinder, resulting in an accelerated discharge of the CO2 it contains?
This is a phenomenon that can be observed when the main valve of the cylinder is faulty. At that point, the backup valve is triggered and causes the complete discharge of CO₂.
The noise and the frost that appear on the cylinder may be surprising, but don't worry. Return the defective can to your exchange point.
How to store CO2 bottles?
CO₂ cylinders must be stored away from direct sunlight and kept at a temperature below 50°C.
My drink has little or no carbonation. What's happening to my CO₂ canister?
Check if the CO2 tank is empty. If so, use a new canister.
Check that the CO2 tank is correctly installed in the receptacle. If necessary, tighten it by hand.
The canister may be too cold. Wait until it reaches room temperature.
The drink may be too hot. Use a cooler liquid; the colder the better.
The CO2 may not mix well with the drink. Shake the bottle and wait ten seconds for the CO2 to finish mixing with the liquid.
Try pressing the trigger or carbonation button on your water carbonation device for longer to release more CO₂.
How can I tell if my CO2 bottle is empty?
Ensure the CO2 tank is correctly installed in the receptacle. If necessary, tighten it by hand.
If you are not getting enough bubbles and you do not hear a spraying sound when you press the trigger or carbonation button on your carbonation device, you may have run out of CO2 in your cylinder.
Small pieces of ice appear in my water after carbonation. Is this normal?
Don't worry, this is perfectly normal and safe. The ice will simply melt, making your drink even colder and more refreshing!
You can simply reduce the duration of each press on the trigger or carbonation button of your carbonation device until ice stops appearing.
How often do I need to refill my CO2 bottle?
There is no universal answer to this question! Although our 60-litre cylinders produce on average up to 60 litres of sparkling water, the frequency with which you need to refill your CO2 cylinder depends on the level of carbonation you use.
If you are changing your CO2 canister more often than you would like, try reducing the number of times you press the carbonation button on your device and the duration of each press.
Is my Indigo Soda CO₂ bottle compatible with my SodaStream™, Aarke, Drink Mate or other type water carbonation device?
Yes. If your machine uses a screw-on system (TR21-4 valve), our purple "Twist" type cylinders are perfectly compatible.
For newer models equipped with the Quick Connect system (also called Pink System by SodaStream™), you must use the turquoise Indigo Soda Easy Connect cylinder, specially designed for these devices.
Note that some electrical appliances, as well as the SodaStream Mix, may require selecting a higher level of carbonation.
Is it safe to have CO₂ Indigo Soda bottles in my house?
Indigo Soda CO₂ bottles are completely safe to have in your home. They are manufactured to strict safety specifications to protect our consumers.
Our CO2 cylinders are specially equipped with a relief valve designed to safely release CO2 in the unlikely event that the pressure in the cylinder exceeds the indicated thresholds.
Always store your CO2 cylinder in a cool, dry environment. Keep it out of direct sunlight. The cylinder should not be exposed to heat sources (e.g., a prolonged journey in the trunk of a car) or placed near a heat source (e.g., oven, stove, or fireplace).
Is my CO2 bottle expiring?
The CO₂ in the bottle does not expire, but the bottles are inspected and certified for quality assurance purposes.
How can I dispose of a CO2 cylinder that I no longer use?
If you wish to dispose of a CO2 cylinder, simply bring it to one of our exchange points without exchanging it for a full one. You are entitled to a $1 return fee per cylinder.
What is the difference between the purple cylinder and the turquoise cylinder of Indigo Soda?
The purple cylinder is intended for classic "twist" system machines, compatible with brands such as SodaStream™ (screw-on models), Aarke, Drinkmate and Ninja Thirsti.
The turquoise Easy Connect cylinder is designed for SodaStream Quick Connect machines (Pink System), which clip on rather than screw on. The SodaStream Mix is not compatible.
Note that some electrical appliances may require selecting a higher level of carbonation.
What should I do if I still have the Connect-Indigo adapter for my sparkling water maker?
We now offer Easy Connect cylinders, compatible with Quick Connect machines. If you still have the Connect-Indigo adapter and wish to continue using it.
Can reusable bottles be put in the refrigerator?
Yes, and it's even recommended! Keeping your bottle chilled will give you even more sparkling bubbles.
Where can I exchange my CO₂ canister when it's empty?
When your CO2 cylinder is empty, you can simply exchange it for a full Indigo Soda cylinder at one of our exchange points. Use our location locator to find an exchange point near you.
How can I dispose of a CO2 cylinder that I no longer use?
If you wish to dispose of a CO2 cylinder, simply bring it to one of our exchange points without exchanging it for a full one. You are entitled to a $1 return fee per cylinder.
Is it possible to exchange my CO2 cylinder at headquarters, on Arthur-Sauvé?
Unfortunately, it is not possible to exchange or refill your bottle at Indigo Soda's head office as we do not have the facilities on site.
Is it possible to exchange any carbonation cylinder for an Indigo Soda cylinder?
Yes, it is possible to exchange any empty classic type (twist) cylinder from other brands for an Indigo Soda cylinder.
During your next visit to one of our exchange points, don't wait any longer to bring back your empty cylinder and thus opt for a local and ecological alternative for your future CO₂ cylinder.
Are the cylinders reusable?
Yes, all cylinders returned to our exchange points are recycled (cleaned, filled and put back on the market).
Don't wait any longer to replace your old cylinders! You will receive a discount equal to the value of the empty cylinder on your next purchase.
Do you have a cylinder return program?
Yes, we have an empty cylinder return program. Simply visit one of our exchange points and you can exchange your empty cylinder for a full one. In return, you'll receive a discount on the deposit value of your empty cylinder towards the purchase of your new one.
Are Indigo gas cylinders cheaper than those of other brands?
Indigo CO2 cylinders are up to 35% cheaper than those of the most popular brands. More savings, same quality.
Do you offer discounts in exchange for empty cylinders?
Yes, you will benefit from a discount on the registered cylinder value when purchasing your new cylinder.
Are Indigo cylinders better value for money?
Yes, Indigo CO2 cylinders offer better value for money than other cylinders from the most popular brands. Our cylinders are up to 35% cheaper.
Can I exchange a carbonation cylinder from another brand for an Indigo Soda cylinder?
Yes, you can exchange any empty CO2 canister, regardless of the brand (SodaStream™, Aarke, Drinkmate, etc.), for an Indigo Soda cylinder.
During your next visit to one of our exchange points across Canada, simply bring your empty cylinder to switch to a local, economical and eco-friendly solution.
In which Canadian provinces can I buy or exchange a CO₂ cylinder of Indigo Soda?
Indigo Soda is available in all Canadian provinces: Quebec, Ontario, British Columbia, Alberta, Manitoba, Saskatchewan, New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland and Labrador. Find one of our exchange points using our online locator tool .
Are Indigo Soda CO2 bottles compatible with all water carbonation devices sold in stores?
Yes, our CO₂ bottles are 100% compatible with all water carbonation machines, including SodaStream™, Aarke, Drinkmate, Ninja Thirsti and more.
For classic models with a "twist" system, use our purple cylinder. For SodaStream™ Quick Connect (Pink System) models, choose our turquoise Easy Connect cylinder, specially designed for these devices.
Note that some electrical appliances, as well as the SodaStream Mix, may require selecting a higher level of carbonation.
Is my SodaStream™, Aarke, Drinkmate or Ninja Thirsti compatible with Indigo Soda?
Yes! If your machine uses screw-in cylinders (TR21-4 valve), our purple cylinders are fully compatible without an adapter.
For new SodaStream machines with Quick Connect system, you will need our turquoise Easy Connect cylinder.
Note that some electrical appliances, as well as the SodaStream Mix, may require selecting a higher level of carbonation.
Which CO2 cylinders are compatible with my Indigo Soda sparkling water machine?
Indigo Soda machines exclusively use purple "twist" type cylinders, designed for screw-on systems. These cylinders are 100% compatible with your Indigo Soda machine and with all traditional screw-on models.
Where can I buy replacement CO2 cylinders?
You can exchange your empty bottle for a full Indigo Soda bottle at over 2,500 exchange locations across Canada. Use our online search tool or order directly through our online store .
Where can I buy Indigo Soda reusable water bottles?
Our reusable bottles are available online in two elegant colors. They are designed to fit perfectly in your Indigo Soda machine.
Can I carbonate something other than water?
No. Only water should be used in your machine. Carbonating sugary or flavored liquids can damage the internal valves and compromise the safety of the appliance.
Is the machine covered by a warranty?
Yes, your machine is guaranteed for 18 months from the date of purchase. Keep your proof of purchase and register your warranty using our online form . Any misuse, unauthorized modification, or use of non-Indigo Soda cylinders will void the warranty.
What are the dimensions of the Indigo Soda machine?
The Indigo Soda machine measures 17.75 inches high, 5 inches wide, and 9 inches deep. Its compact size allows it to fit easily on your kitchen countertop.
Why do I hear an air leak or is my water not sparkling? What should I do?
If you hear a hissing sound or your water isn't as fizzy as it should be, don't worry, it's often just a simple adjustment. This can happen if the screw-on nozzle has shifted slightly during transport (or after cleaning, as it's designed to be easily removed).
Here's what you need to do:
- Remove the nozzle where the bottle screws on;
- Reinstall it securely
- Unscrew and then screw your CO2 cylinder back on to make sure it is properly in place.
If the problem persists, please contact us.
Is it advantageous for me to order my cylinders online?
Absolutely! With the Plan Bulle, you automatically receive 1 to 4 cylinders as soon as you return your empty ones. No more waiting or fixed schedules. You save time and money, all from the comfort of your home, thanks to a simple, flexible, and hassle-free service.
How many cylinders do I need to order for the Plan Bulle subscription?
You can choose from 1 to 4 cylinders.
What are the possible delivery frequencies with the plan?
You control the pace. You can choose a frequency of every 1, 2, 3 or 4 months.
https://www.indigosoda.ca/products/abonnement
Can I stop the Bubble Plan at any time?
The Plan Bulle subscription is non-binding! You can therefore cancel your subscription whenever you want.
How can I access my account and modify its information?
You have access to your account at any time. Simply go to the "my account" tab to view or modify your information.
When I subscribe to the Bubble Plan, why is it important to return my cylinders to Indigo Soda once they are empty?
When you return your empty bottles to Indigo Soda, using the return label included in the original delivery box, you'll receive a $16 credit per cylinder directly to your credit card. Returning your Indigo Soda bottle is both rewarding and eco-friendly!
I would like to return my cylinders, but I am being asked to create an account with GLS, how should I proceed?
To learn everything about creating your GLS account, go to the page below:
Or, you can schedule a pickup by phone at 1-888-463-4266.
What are the possible delivery frequencies with the plan?
You control the pace. You can choose a delivery frequency of every 1, 2, 3, or 4 months.
Is it possible to get a refund for a cylinder?
We do not accept returns or issue refunds for CO2 gas cylinders, except for the exchange of empty cylinders for full ones. We are only responsible for replacing items if they are defective or damaged. We cover the return shipping costs and any related expenses for products exchanged due to a defect.
The full refund and return policy is outlined above. All sales are final.
Is it possible to get a refund for a sparkling water machine?
No. Machines are non-refundable, but they can be exchanged if there is a problem covered by the warranty.
Your question is not listed in our FAQ?
Contact our team! They can help you with your questions about our cylinders, machines, and sparkling water bottles.
Contact us