Privacy Policy

1. Our commitment to confidentiality

1.1 Indigo Soda places great importance on protecting your privacy. This Privacy Policy describes our practices regarding the collection, use, disclosure, storage, and protection of personal information.

1.2 Before using our services or browsing our website, we invite you to read this policy to fully understand our practices.

For any questions relating to the protection of personal data, you can contact the responsible person:

To the attention of the person responsible for the protection of personal data:

Charles-Alex Goyer

Indigo Soda Ltd.

794 Arthur-Sauvé Blvd.

Saint-Eustache (Quebec) J7R 4K3

514 603-0333

info@indigosoda.ca

1.3 As part of our business activities (selling CO2 cylinders, sparkling water machines, and accessories), we collect and use certain personal information. This policy aims to explain:

• The information we collect
  

• The purposes for which they are used
  

• Collection methods;
  

• The protective measures put in place
  

• Your rights under applicable laws
  
  

Our site may contain links to external sites. This policy does not apply to these sites, and Indigo Soda is not responsible for their practices.

2. What information do we collect and how?

2.1 Voluntary Collection

We collect personal information when you:

• Make a purchase
  

• Create an account
  

• Subscribe to our newsletter
  

• Fill out a form
  

• Contact us
  
  

2.2 Information collected

Depending on the context, we can gather:

• First name and Last name
  

• Postal address |
  

• Postal Code |
  

• E-mail address
  

• Phone number
  

• Payment information (processed by secure third-party providers)
  
  

3. Use of personal data

We use personal information to:

• Processing your orders and payments
  

• Manage your account
  

• Manage cylinder subscriptions and returns;
  

• Communicating with you
  

• Responding to your requests or complaints
  

• Improving our products and services
  

• Send promotional communications (if you have consented)
  

• Produce internal statistics
  
  

We do not sell or rent your personal information.

4. Collection methods

Information can be collected:

• Via online form
  

• By phone
  

• By email
  

• By browsing our website
  

• Through the use of cookies
  
  

By providing us with your information, you consent to its processing in accordance with this policy.

5. Your rights

In accordance with applicable laws (including Law 25 in Quebec), you have the right to:

• Access the information we hold about you
  

• Request their correction;
  

• Withdraw your consent
  

• Request to cease broadcasting or de-indexing (if applicable)
  
  

All requests must be made in writing to the person responsible for the protection of personal information.

You can also file a complaint with the Quebec Access to Information Commission.

6. Information Security

We implement reasonable technical, administrative and physical measures to protect your personal information.

The information is stored in secure environments and is accessible only to authorized personnel.

Despite our efforts, no method of transmission over the Internet is completely secure.

7. Use of technologies and cookies (cookies)

7.1 Analytical and advertising tools

We use, in particular:

• Google Analytics 4
  

• Google Ads
  

• Google Search Console
  

• Google reCAPTCHA
  

• Meta (Facebook and Instagram) Pixel
  
  

These tools allow us to:

• Measuring audience
  

• Analyze user behavior
  

• Improve the user experience
  

• Display relevant advertisements
  
  

7.2 Information collected automatically

These technologies can collect:

• IP address (truncated or anonymized where possible)
  

• Device type
  

• Operating system
  

• Browser |
  

• Pages viewed
  

• Duration of visits
  

• Interactions (clicks, scrolling)
  

• Traffic source
  
  

Some data may be processed outside of Canada, including in the United States.

7.3 Advertising Cookies

Advertising cookies allow:

• Retargeting advertising
  
  

• Measuring campaign performance
  
  

You can configure your browser to refuse cookies, although this may limit some site functionality.

8. Information retention

We retain personal data only for as long as necessary for the purposes for which it was collected, unless the law requires a longer period.

9. Policy changes

We may modify this policy at any time to reflect:

• Legislative changes
  

• Technology updates
  

• Changes in our practices
  
  

The latest version will always be available on our website.

Last updated: March 2026