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Frequently asked questions

Any questions about how to refill or use your CO2 cylinder?

Refer to our FAQ page for answers to frequently asked questions.

Use

Yes, our CO2 cylinders can be used with all water carbonation devices, including SodaStream, Aarke and Drinkmate.

However, if you have a new-generation Pink System (Quick Connect) model, you will have to buy the Connect-Indigo adapter to connect your Indigo Soda cylinder to the device.

Find out more

Indigo Soda CO2 cylinders are weighed at our refilling stations to make sure that they contain the right amount of CO2 when they are packaged. Unfortunately, some cylinders may be defective. Although a rare occurrence, this can lead to a slow leak during storage or transportation. If that happens, return the cylinder to your exchange location.

Find your exchange location

This can happen when the cylinder’s main valve is defective. The spare valve opens and completely empties the cylinder.

The noise produced and the frost that appears on the cylinder can be surprising, but not dangerous. Bring the defective cylinder back to your exchange location.

Store CO2 cylinders away from direct sunlight at a temperature below 50°C.

  • Check if the cylinder is empty. If so, use a new cylinder.
  • Check whether the cylinder is correctly installed in its receptacle. If necessary, tighten it by hand.
  • The cylinder may be too cold. Wait for it to reach room temperature.
  • The drink may be too hot. Use a cooler liquid, the colder the better.
  • The CO2 may not be mixing well with the drink. Shake the bottle and wait 10 seconds for the CO2 to mix with the liquid.
  • Press your device’s trigger or carbonation button longer to release more CO2.

Check whether the cylinder is correctly installed in its receptacle. If necessary, tighten it by hand.

If you don’t get enough bubbles and you don’t hear a spray noise when you press your device’s trigger or carbonation button, your CO2 cylinder may be empty.

Get a full CO2 cylinder at your local exchange point

Don’t worry, this is totally normal and safe. The ice will melt, and your drink will be even colder and more refreshing!

You can press your device’s trigger or carbonation button for a shorter amount of time until ice stops appearing.

There is no single answer to this question. Although our 60-L cylinders can produce up to 60 L of carbonated water, how often you will need to refill your cylinder depends on the carbonation level you use.

If you are exchanging your CO2 cylinder more often than you would like, reduce the number of times you press your device’s carbonation button and don’t press it as long.

Indigo Soda CO2 cylinders are completely safe. They are made according to strict safety specifications in order to protect our customers. They are safe at virtually any altitude.

Our CO2 cylinders are specially equipped with a safety valve that releases CO2 safely in the unlikely event that pressure exceeds indicated levels.

Make sure you store your CO2 cylinders in a cool, dry environment. Keep out of direct sunlight. The cylinders should not be exposed to heat sources (e.g. a long time in the trunk of your car, or near a stove, oven, chimney, etc.).

The CO2 in the cylinder does not expire, but the cylinders are inspected and certified for quality assurance purposes.

We do not take returns or offer refunds on CO2 cylinders, but you can exchange empty cylinders for full ones. We are responsible for replacing items only if they are defective or damaged. We will cover return and related fees for exchanges due to a product defect.

The complete refund and return policy is available above.

If you want to dispose of a CO2 cylinder,  just bring it to one of our exchange locations. You are eligible for a $1 refund for each cylinder you return and do not exchange for a full one.

Return your cylinder

Exchange a cylinder

When your CO2 cylinder is empty, simply exchange it for a full Indigo Soda cylinder at one of our exchange locations. Use our geographic search tool to find an exchange location near you.

Find your exchange location

If you want to dispose of a CO2 cylinder, just bring it to one of our exchange locations. You are eligible for a $1 refund for each cylinder you return and do not exchange for a full one.

Return your cylinder

Unfortunately, you cannot exchange or refill your cylinder at Indigo Soda’s head office, since we have no facilities on site. Find the exchange location nearest you.

Find your exchange location

Yes, you can exchange any other brand’s traditional (twist) cylinder for an Indigo Soda cylinder. 

The next time you visit one of our exchange locations, bring in your empty cylinder and exchange it for a local and environmentally friendly CO2 cylinder.

Find your exchange location

Compatibility

Yes, Indigo’s CO2 cylinders can be used with all water carbonation devices, including SodaStream, Aarke and Drinkmate.

However, if you have a new-generation Pink System (Quick Connect) model, you will have to buy the Connect-Indigo adapter to connect your Indigo Soda cylinder to the device.

Find out more

Indigo soda cylinders are compatible with all water carbonation devices. Cylinders with a TR21-4 valve for traditional twist devices are compatible with our cylinders without the need for an adapter.

However, if you have a new-generation Pink System (Quick Connect) device, you will need a Connect-Indigo adapter to use our Indigo Soda cylinders.

Connect-Indigo

The Connect-Indigo adapter allows you to keep using your CO2 cylinders even if you have a new carbonation device with a Quick Connect nozzle (except for SodaStream’s E-Terra and E-Duo models).

Don’t let your carbonation device limit your options! If you have the Pink System model, simply buy an adapter for the Indigo Soda cylinders. That way, you’ll be free to buy the cylinder of your choice at a better price.

Find out more

If your carbonation device uses the traditional (twist) technology, you don’t need the Connect-Indigo adapter, which is used only with the new-generation Pink System models, except for SodaStream’s E-Terra and E-Duo models.

To learn more about how to install the Connect-Indigo adapter, follow the link below and watch the video.

Instruction video 

 

To learn how to uninstall your Connect-Indigo adapter, watch the video in the link below.

Instruction video

Bubble Plan

There are many advantages to ordering online. With the Bubble Plan, you will automatically receive the number of cylinders you need every 8 weeks so that you never run out of bubbles. Save time and money in the comfort of your own home, without any hassle!

Buy now

The Bubble Plan offers two options depending on your needs. You can order 3 or 4 cylinders every 8 weeks.

Buy now

The Bubble Plan subscription is commitment free! You can cancel your subscription whenever you want.

Cancel subscription

You can access your account at any time. Simply go to the “My account” tab to view or modify your information.

My account 

When you return your empty cylinders to Indigo Soda with the return label provided in the original delivery box, you get a credit of $16 per cylinder directly on your credit card. It pays to return your Indigo Soda cylinders, and it’s environmentally friendly!

Choose your subscription

For now, online purchasing is only available to Quebec and Ontario residents. However, Indigo Soda products are still available at our many exchange locations throughout Canada. 

See exchange locations

To return your cylinders, simply schedule a pickup from your GLS account. To find out how to schedule a GLS pickup, go to the page below.

Schedule a GLS pickup

When you subscribe to the Bubble Plan, you can only return your cylinders with home pickup. That being said, a return label is included in the cost of your subscription to facilitate the return of the cylinders to Indigo Soda.

Schedule a GLS pickup

Refunds and returns

We do not take returns or offer refunds on cylinders, but you can exchange empty cylinders for full ones ($). We are responsible for replacing items only if they are defective or damaged. We will cover return and related fees for exchanges due to a product defect.

All sales are final.

The complete refund and return policy is available here.

Confidentiality​

Indigo Soda places a high level of importance on protecting your privacy. Our confidentiality policy explains our practices regarding the management of the personal information that we collect.

The complete confidentiality policy is available here.

Couldn’t find the answer to your question? Contact our team!

We will be happy to inform you about our services and our product specifications.